Upgrade FAQs

Last Updated on May 21, 2013
Joining us after January 2013? You don't need to worry about this. Your site is already updated!


How do I upgrade?
Why should I upgrade?
What's different with the new Virb Platform?
Do I have to pay to upgrade?
Do I have to upgrade?
What happens to my existing site when I upgrade?
Are all of the Themes available on the new Platform?
I don't have a Virb site. How do I get your new Platform?
My Theme used to have a header image, but I don't see the option anymore. Is it gone?
 

How do I upgrade?

Just log in and click the Upgrade button. Read more about how to upgrade.


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Why should I upgrade?

We've improved all our code, revamped our interface, and added new features. Plus, the big one: new themes that look and work perfect on every device, no matter the size of the screen. Don't worry, there's almost no learning curve. It's still the same Virb you know and love. You can't get any of these great updates unless you upgrade. Trust us—you'll want to.
 

What's different with the new Virb Platform?

Basically, new features and upgraded Themes. But here's the full rundown:
  • Upgraded themes that look and work perfect on every device, no matter the size of the screen
  • Simpler site branding
  • Built-in background image tools
  • WYSIWYG footer controls
  • Better font size controls
  • Custom fonts for your entire site
  • More color options
  • Horizontal, Vertical, and Slideshow Galleries in every Theme
  • Easier page settings, including simple controls to show/hide page titles
  • More thumbnail options for Indexes
  • Improved Event page styling
  • Social sharing for individual blog posts
  • Different thumbnail options for Stores
     

Do I have to pay to upgrade?

Nope! For all customers, new and old, it's completely free to upgrade your site to the new Platform. You still pay the same low monthly rate.
 

Do I have to upgrade?

Definitely not, but you won't get any of the great new features or any future Virb updates until you do. The upgrade is completely optional, and your site will continue to work just fine even if you do nothing. You can also just preview the new Platform and easily downgrade back with the click of a button.
 

What happens to my existing site when I upgrade?

Your content isn't going anywhere. All of the Pages and Widgets you've created and accounts you've connected will remain on your site, exactly as they are. Your basic customizations like colors, fonts, and branding (logos, header images, etc) will also still be there. Note: If you have added custom HTML or CSS, it will not transfer to your upgraded Theme.
 

Are all of the Themes available on the new Platform?

All current Virb themes will have an available upgrade, and we'll releasing them as soon as they are ready. You can keep up with our upgrade status on the Theme Roadmap. You can also follow our Blog and Twitter to make sure you have the latest info. Also note that there are three brand new Themes (Berne, Virtue, and Industry) that are only available on the new Platform.
 

I don't have a Virb site. How do I get your new Platform?

You can sign up now to start building your site on the new platform. It is now available to everyone.
 
No, the header image option is still available. You will see it available on the sidebar of the page edit section. The image upload option is nested under the 'Title' heading.

Virb Support

Can't find your answer in these articles? Don't fret. We're here to help.

 

Community Discussions

You can also ask a question in our community discussion to get answers from other Virb customers.

Psst! Not seeing a feature listed in these articles? You'll need to upgrade to the new Virb Platform.