Setting up Custom Domains

Last Updated on Feb 13, 2014
We know that you would prefer (and need) a custom domain for your Virb site. Without the proper know-how, the process of pointing a custom domain to Virb can be tricky. Therefore we've provided you two sets of instructions—one for those who've never done it and need some help and one for the DNS pros out there.

Tell me how to get help! I've never done this before.

Tell me how to set up DNS myself. I'm a pro.

We also have some registrar-specific instructions:


I'm new to DNS and need some help…

Step 1 — Contact the site where you purchased your domain.
 
DNS settings are managed by the company where you purchased your custom domain (Namecheap, GoDaddy, Network Solutions, etc) so they can access your domain information. The easiest and fastest way to set up your domain is to contact Customer Service at that company and have them make the necessary changes for you.
 
To help, we've provided the contact info for the most popular domain registrars below:
Media Temple Support - (877) 578-4000 
GoDaddy - View our instructionsSupport - (480) 505-8877
Network Solutions - Support - 1-877-811-0755

Step 2 — Have the customer service representative edit your A Records.
 
The customer service rep will need to do two things.
  1. Edit the A Record for "@" and point it to 64.207.128.132
  2. Edit the A Record for "www" and point it to 64.207.128.132
This is all the representative needs to do to get the domain pointed to Virb's servers.

Step 3 — Set your custom domain in Virb.
 
On your Settings tab, add your domain name to the "Custom Domain" form field.
 
Be aware that it can take 24 to 48 hours for your domain to fully point to your site on Virb. During that time period, your domain may behave strangely (working for some visitors to your site but not others). Be patient. This is completely normal and will clear up in time.

Once the process is complete, your original Virb domain (yourname.virb.com) will automatically redirect to your new custom domain.
 

I'm a DNS pro and know how to configure DNS settings…

Step 1 — Find your domain name's DNS settings.
 
  1. Log in to the site where you manage your domain name.
  2. Navigate to the section that lets you edit your domain's settings. Specifically, you are looking for the spot where you can add or edit A Records. This area may be referred to as "Host Records," "DNS Settings," "Domain Settings," etc. Please note: you are NOT looking for "Name Servers"—that is a completely separate setting and not something we support for pointing a custom domain to your site on Virb.
Step 2 — Edit the A Records on your domain name.
 
  1. Edit the A Record for "@" and point it to 64.207.128.132
    This will point "yourdomain.com" to your site on Virb. If you don't have an existing A Record for "@," create one.
  2. Edit the A Record for "www" and point it to 64.207.128.132
    If you are a Godaddy customer, edit the CNAME Record for "www" and point it to @ instead. This will point "www.yourdomain.com" to your site on Virb. If you don't have an existing A Record for "www," create one.
Note: While modifying your domain's settings/records, double check that domain or url Forwarding or Redirecting are turned OFF. Having this setting turned on will cause your domain to not work properly.
 
Step 3 — Set your custom domain in Virb.
 
On your Settings tab, add your domain name to the "Custom Domain" form field.
 
Be aware that it can take 24 to 48 hours for your domain to fully point to your site on Virb. During that time period, your domain may behave strangely (working for some visitors to your site but not others). Be patient. This is completely normal and will clear up in time.

Once the process is complete, your original Virb domain (yourname.virb.com) will automatically redirect to your new custom domain.

 

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