Declined Payment or Insufficient Funds

Last Updated on Jul 26, 2012
If you receive a billing error that the payment on your account has been declined or has insufficient funds, we recommend contacting your bank first. We're unable to retrieve information about your bank account so they would be more likely to be able to solve your issue.

If you've already checked with you bank and feel that the issue was on our end, please contact us and provide the following information so that we may find your payments in our billing platform:

Your Name
Your Virb URL / Email
Last 4 digits of your credit card

Note: For your safety, never give your full credit card number or social security number to anyone from the Virb team. We will never ask you for this information.

Virb Support

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